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Quality covers all our processes, interfaces and outputs in management, core and support process. It helps us deliver long-term excellence, and ultimately, predictability of returns to all our customers.
We improve "Execution Excellence" through continuous productivity improvement. We have continuously benchmarked our processes against world-class standards and models such as ISO 9001 and ISO 27001. Moreover, regular and rigorous assessments are conducted by reputed external assessors.
Our process performance has been benchmarked and has emerged as one of the best in the BPO industry.
Tricom Information & Technology is proud and delighted to have achieved both, ISO 27001:2005 accreditation (which is awarded only to those companies who have achieved the highest levels of competency in information security management) and ISO 9001:2008 certification (the international benchmark for quality management and quality assurance).
About ISO 9001:2008
Having already acquired ISO 9001:2000 certification, Tricom yet surpasses another milestone reflecting its dedication to quality and customer satisfaction, through its transition to ISO 9001:2008 Quality Management System - TRICOM has demonstrated its commitment to a highly effective quality system, continual quality improvement, and to focusing on providing extra value to its customers.
As an ISO 9001:2008-certified company, TRICOM has implemented and maintains a quality management system to ensure its ability to consistently provide products and services that satisfy customers' needs and regulatory requirements. This system focuses on customer satisfaction and include guidelines for continued improvement, consistency in products and services, and compliance with regulatory and industry requirements.
ISO 9001:2008 is the internationally recognized quality management system that insures that a company's customers can count on a consistent level of quality products and services. The system documents all of the important steps needed to deliver that quality, from the initial design stage all the way through final delivery and support of the product.
ISO 9001:2008 certification recognizes organizations that link business objectives with operating effectiveness. Companies that achieve certification to ISO 9001:2008 have demonstrated effective implementation of documentation and records management, top management’s commitment to their customers and regulatory guidelines, and a continued willingness to improve quality of their products.
About ISO 27001:2005
Tricom previously had been certified under BS 7799 certifications. The ISO 27001 standard replaces the previous internationally recognized British Standard, BS 7799.
These certifications demonstrate the level of importance placed by the company on security, and confirms our ability to maintain the confidentiality of the data entrusted to us.
Tricom’s current strategic business plan and risk management framework provide the context for identifying, assessing, evaluating and controlling information-related risks through the establishment and maintenance of an Information Management System. The implementation of this policy is vital in maintaining our integrity as a partner of choice for the numerous industry leaders whose data we process. The organization is committed to maintaining the confidentiality and integrity of all client information. This certification provides further insight into Tricom’s dedication to strong security and processes instituted to forestall future threats for offshore services.
ISO 27001:2005 is a standard that establishes the requirements for an information security management system (ISMS). The certificate outlines the rules for defining, establishing, implementing, operating, reviewing, monitoring, maintaining and improving a documented Information Security Management System within the context of an organization's overall business risks. The ISO 27001:2005 certification confirms that confidential information is not left openly visible by employees and that they are aware of and adheres to legal requirements, and guarantees that a company practicing this security management system has adequate and appropriate security controls in place.
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