Application Maintenance and Support

In a software lifecycle, nearly 70% of the cost goes into Application Support & Maintenance activities. Research suggests that large enterprises spend an average of 73% of their IT budget on Application Maintenance of existing system. Hence, Application Management presents high potential for cost savings in global enterprises.

Tricom's global delivery model is well equipped to help enterprises maximize their IT budgets from business-critical investments made in the past. IT departments of enterprises can leverage our expertise in a range of technical skills, deep domain understanding as well as proven track record to:

• Reduce recurring cost of maintaining existing applications
• Reduce total cost of ownership
• Ensure improved quality and consistent service levels
• Increase returns from legacy applications by improving their stability
• Improve visibility into state of existing applications
• Increase bandwidth to focus on strategic IT initiatives
• Improve end user satisfaction

At Tricom, we have evolved processes to handle transitions and knowledge transfers, seamlessly with our customers. We perform detailed root cause analysis and adopt a long-term view when deploying fixes to customer applications.

Tricom offers cost effective solutions for application maintenance and support to its customers, based on its various models of delivery using hybrid methodology.

Based on the customers' needs and the engagement model, we deliver 24x7 coverage for application portfolios. Tricom's expertise spans across: BI/DW Applications, SAP, ORACLE, Microsoft Technologies, J2EE, Java, J2ME, Mainframes and several other platforms, databases, languages, software and enterprise applications. Our portfolio-based approach, combined with the depth and specificity of our processes allows unparalleled levels of customization. We address critical business needs by maintaining critical applications.

Tricom Application Maintenance & Support Benefits:

• Substantial Cost Savings
• Lowered risks and increased predictability
• Increased Monitoring of the applications for security vulnerabilities
• Timely release of programs and enhancements
• Enhanced knowledge management
• Complete portfolio optimization
• Effective Support of the applications and better user satisfaction