Support and Maintenance Services

Our 24x7 support and maintenance services offer ongoing user support plus management, maintenance and enrichment of your EPM system throughout its life cycle. Our flexible support model can provide support & maintenance services ranging from critical reporting cycle on-call services to dedicated end-to-end onsite support.

Our support and maintenance services include:

• Planning cycle roll-out
• Financial data entry
  • Budget consolidation
  • Business user roll-out
  • Report generation
• Troubleshooting
  • System support
  • Bug fixing
  • Resolve back-up
  • Recovery Issues
• Change management
  • Report creation
  • Migration
  • Changing business rules
  • Drivers allocation

For IT, we demonstrate how costs will be controlled whilst ensuring EPM solutions are continually optimized and managed to predefined service level agreements. For Finance, we relieve the significant burden and cost of recruiting, training and managing the skill-set needed for effective application management.